What happens to my remaining balance when I upgrade my plan?
YIf you upgrade a plan or switch to another plan, your remaining balance will be forfeited and will not be added to the new balance. However, you will be reminded before upgrading or switching plans that any remaining balance will be forfeited and you must confirm that you have taken note of this information. Only then can such an upgrade be carried out. Example: Plan upgrade You are on a prepaid plan and have 5 minutes of remaining transcription time. If you now wish to purchase an additional h...